FAQ'S
Products
What is the clarity and colour of the diamonds?
Can I find out exactly what colour and clarity a particular certified ring is?
What is Rhodium plating on white gold?
Will my product come with a certificate?
Are the products hallmarked?
Can you engrave my product?
Can you confirm that your diamonds are not sourced from zones of conflict?
Delivery
How long will it take to deliver?
How will it be delivered?
Do you deliver outside the UK/Can I use an overseas Credit Card?
Is the product insured?
Can I return a product?
How do I know which ring size to buy?
Do you have a catalogue?
What is the clarity and colour of the diamonds?
The majority of our diamonds are a minimum of Colour J and Clarity I1. Solitaire diamonds of 0.25ct and above come with a certificate that will verify that particular diamond, which is often higher than our minimum.
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Can I find out exactly what colour and clarity a particular certified ring is?
Please contact us on enquiries@geraldonline.com or 01869 276402 giving us the product code (8 digits found on each product details page) and the ring size you require, and we will confirm back to you the exact particulars of that product.
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What is Rhodium plating on white gold?
White gold is an alloy (mixture) of yellow gold and other white metals such as silver and palladium. For example, 18ct yellow gold is made by mixing 75% gold (750 parts per thousand) with 25% (250 parts per thousand) other metals such as copper and zinc while 18ct white gold is made by mixing 75% gold with 25% other metals such as silver and palladium. So the amount of gold is the same but the alloy is different.
The natural color of white gold is actually a light grey/yellow color and so traditionally nickel was used in the alloy to give it a white look. However due to EU legislation, nickel is no longer used in white gold made today, as it can cause reactions with some people. We do not use nickel in our white gold. Therefore when a white gold ring is made it is coated with another white metal called Rhodium to give it a white colour. Rhodium is a metal very similar to platinum and is very white and very hard and gives it a wonderful modern, gleaming sheen. Rhodium plating can wear away eventually through wear and tear but to keep it looking its best, the product can easily be re-rhodium plated to bring it back to new.
How long the rhodium plating lasts is dependent on the wear and tear that the ring receives. It can last up to a couple of years, for others it may only last up to a year. We will White Gold rhodium plate your product free of charge within the first six months of purchase. After this time we are happy to carry out the service at a competitive rate.
Will my product come with a certificate?
A large proportion of our diamond solitaire rings are certified, far more than most High Street stores. Every product that is certified has a Certificate icon in the corner of the picture.
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Are the products hallmarked?
All of our products over 1gram are hallmarked by the Birmingham Assay Office; it is illegal to sell gold and silver over 1g in this country without a hallmark.
Can you engrave my product?
Unfortunately we can not arrange engraving but the majority of our rings have enough space inside the shank to be engraved.
Can you confirm that your diamonds are not sourced from zones of conflict?
Our diamonds are bought from manufacturers and sight holders who buy the rough from DTC (Diamond Trading Company – Marketing Arm of DeBeers). They guarantee on their invoice (in writing) that their diamonds are conflict free.
How long will it take to deliver?
If the product is showing 1-3 days, it will be sent out within one working day, arriving on the 2nd or 3rd day. If it is showing one week it will be despatched within 5-7 working days. If it is showing Estimate 3-4 weeks your item will be specially ordered, and should reach you within 4 weeks, but sometimes there are unforeseen delays.
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How will it be delivered?
Any product under £100 will be sent out by first class; products of £100 and over will be sent out by Royal Mail Special Delivery and will require a signature on delivery. If they are unable to deliver, Royal Mail will put a card through the door notifying you.
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Do you deliver outside the UK/Can I use an overseas Credit Card?
We deliver to the whole of the UK including Northern Ireland, BFPO, Channel Islands & Scottish Isles, but unfortunately we are unable to post outside the UK or accept credit cards other than those registered with a UK address..
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Is the product insured?
The product is insured until the point of delivery. After this we recommend that you contact your household insurance company to arrange cover. Unfortunately we are unable to supply jewellery insurance certificates.
Can I return a product?
Please refer to our returns policy. All products may be returned within 30 days for a full refund if in an unused state and accompanied by the returns slip. Earrings can only be returned if still in original sealed polybag.
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How do I know which ring size to buy?
If you do not know your ring size and are unable to get it sized by a jeweller, click Ring Size Guide and there are two down loadable ring size guides to help you.
Do you have a catalogue?
We are solely a web-based enterprise and do not have a catalogue. However our entire range of products, along with all the appropriate information can be found on our website.