DELIVERY OPTIONS AND TIME SCALES

RINGS

When you selected your ring size the availability was indicated. It will be one of the options below:

• 1-3 days - If you place your order before 2pm Monday - Friday your order will be despatched the same day, otherwise it will be despatched the next working day. You may then choose from the Postal Options below
• One week - This size will be available soon and despatched within one week. You may then choose from the Postal Options below
• 3-4 weeks - This size will be custom made for you and despatched in approx 4 weeks. You may then choose from the Postal Options below

JEWELLERY

If you place your order before 2pm Monday - Friday your order will be despatched the same day, otherwise it will be despatched the next working day. You may then choose from the Postal Options below.

POSTAL OPTIONS

FIRST CLASS POST

• Items up to £100 will automatically be sent by First Class mail for £2.50 - this will take 1-3 days for delivery. However you can upgrade to Royal Mail Special Delivery for £5.50, which is guaranteed next day delivery (if ordered before 2pm Mon-Friday) between 9am-1pm requiring a signature upon delivery.

ROYAL MAIL SPECIAL DELIVERY

• Items over £100 will be sent by Royal Mail Special Delivery for £5.50, which is guaranteed next day delivery (if ordered before 2pm Mon-Friday) between 9am-1pm requiring a signature upon delivery.

All items are fully insured by us up to the point of delivery.

Currently we only deliver to UK addresses which includes the Outer British Isles, the Channels Islands, Northern Ireland and BFPO addresses. All other addresses will be declined.

RETURNS POLICY

If you are not completely satisfied with your purchase and it is unworn, you can return the goods within 30 days of receipt for either an exchange or refund by completing the detachable returns slip on the despatch note.

• Your item/s must be in its original and unused condition accompanied by the gift box and diamond certificate (where applicable). If this is not the case a nominal cost will be charged before a refund or exchange can be processed.
• To exchange your ring size, if it is within our standard sizes J-Q and unworn, we will exchange it free of charge. Further sizing or if it has been worn will be charged for. All costs will be discussed before processing.
• Special Order Rings which are any rings that are outside sizes J-Q, including all half sizes, are non-returnable unless there is a manufacturing fault. These will have been made to order and therefore cannot be resold. If you would like to exchange a Special Order ring please contact us on the details below to discuss possible options and charges.
• Earrings can only be returned when the sealed packaging has not been opened. Unfortunately, due to "Health & Safety" laws earrings have to be returned in sealed packaging unless goods returned are faulty. This does not in any way affect your statutory rights.
• We will re-rhodium plate your white gold ring free of charge within the first six months of purchase. After this time we are happy to carry out the service at a competitive rate.
• We offer a full year's manufacturing warrantee on all of our products. However this will become voided if has been repaired, resized or amended in any way by a third party.
• For your own benefit, when returning item/s to Geraldonline.com, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit.

Should you have any questions regarding returns please complete the form below and we will reply as soon as possible (maximum 3 working days) Or contact our Customer Service Team between 9-5.30pm on 01869 276402.